VoIP services have been around for a long time. With the passage of time, their popularity has always increased. They have slowly but surely started stealing away the market share of the big telephone service providers who were earlier the only phone services available to the customers. However, when it comes to deciding which VoIP service provider to choose, the phone subscribers really get bogged down by heavy advertisements and tall claims. We will look at the different things that count in the selection of a good service and will help you make a more informed decision.

Features offered

Today’s modern phone user wants a phone that is full of utility. And one thing that adds most of the utility in a phone service are the service features that a service offers. Few of the advanced service features that you can enjoy with a good VoIP include; call log records, blacklisting, call forwarding, call waiting, music on hold, free user to user in network calls, softphone support, voicemail notifications via email, and voicemail management. Beware that not all service providers offer highly advanced features to their customers. You need to be sure that you are getting all the features that you want and secondly what costs will you have to pay if any for the features that you originally asked for. Not all VoIP providers offer these service features free within calling plans and a lot of them dearly charge too.

Monthly phone bill

Monthly phone bill reduction is one of the key reasons why a lot of people opt for the internet phone. Always look at the calling plan that you are opting for. Never opt for a calling plan in a hurry. Ask your service provider all the charges including the hidden ones like any surcharges, taxes and even hidden costs that are not displayed in the advertisements. Many VoIP providers try to lure in customers by offering very low-cost offerings but when you get the phone bill, you get worried that you did not expect it to be that heavy.

International call rates

International calling rates vary from company to company. You need to be sure that when you are opting for a plan, do ask yourself if you need to frequently call abroad or not. If you do, then you need to consider this as an important factor because international calling rates seriously vary from one country to the other.

Emergency services

E911 support is also a very important feature which few phone services offer. If you have installed this feature, when you will call any emergency service, they will automatically know from where you are calling. This way you will be more easily traceable and help will come to you within no time. If you change your address, always let your VoIP provider know that because otherwise your old address will get displayed to the emergency services.

Money back guarantee

Few people believe in the money back guarantee a thing but in fact, now VoIP services have to pay back the money in case they are not able to satisfy their customers. Always look for a money back guarantee in a company or ask the sales representative so you can opt out of a service in case you don’t like it instead of getting trapped without having any way out of it.