Businesses and individuals are replacing conventional phone systems with innovative VoIP technology. The access of VoIP phone services to mainstream has led to a boom in communications. However, it has also brought about security concerns for the users.
VoIP is directly related to the internet services. Consequently, there is an inherent risk of security issues with such technology. During the information transfer in the form of packet data from sender to receiver, the path may be intercepted by a hacker. In this way, the information may be deformed, misused or cause greater harm. Not only is this an invasion of privacy, but a significant threat. For instance, your competitor might get hold of your company’s confidential data and manipulate it to work against you. This entails copying the differential advantage and other strengths of your company, etc. If you are planning to switch your phone network to VoIP system, you must consider these potential security risks involved. You must adopt sufficiently stringent protective measures to save your data from any spammer or hacker that may gain access to your conversations and/or records.
It is strongly recommended if your work in a competitive business environment, you must utilize layered firewall settings. These measures reduce the chances of someone infiltrating your system. And even if an unwanted person intrudes, he could be stopped at different levels, through different measures. It makes your VoIP security adequately impermeable. Having zero risks of intrusion is not possible practically, but steps such as having your information encrypted through security services firms, keeping a track of employee call logs, using exclusive passwords and authentication codes, etc. may help a lot.
Such external measures work efficiently and effectively if the track of internal communication traffic is kept. Too many employees using the VoIP service through the system can cause the potential threat of infiltration too. Encryption of internal traffic is commendable for serving the purpose of data protection.
Many dishonest employees exploit the company resources for their self-interest. This involves using company phone lines for their personal calls (when not permitted). Through a VoIP service, you can restrict as to who can use the phone for communication. It’s also advisable that a firewall is set up that allows all employee calls to go through a certain gateway server, hence filter/track any unlicensed caller.
These security issues must not deter you from choosing an appropriate VoIP service for your home and/or business. The protective measures can be applied in this case as you take care of your PC. Installing proper firewalls, malware detecting/removal software, passwords, etc. save your PC from any outside invasion. Similar measures are offered for your VoIP phones through the service providers or special security provider firms.
The boundaries of security measures extend to the whole VoIP network. It is not merely a server issue. So, by employing proper resources and keeping a strict check on the traffic of your network, you may be able to work out the best solution for your company. The advantages associated with VoIP system are definitely more than its security concerns, so you don’t want to miss the wonders of VoIP technology!